Return Policy: All equipment is guaranteed to be working. If you have an issue, and our tech team cannot resolve it, you can return the product within 30 days for a refund or exchange. Because range and speed can vary greatly based on your environment, a working WiFi Camp Pro can be returned for a refund with a restocking fee of 10% or less (to cover our actual postage cost to ship your order) deducted from your refund. This does not apply on defective returns. Any expedited shipping paid, or return shipping, is not refundable unless our staff sends the wrong order by mistake.